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How to Manage Mobile Twinning For your Desk Phone

Need Additional Help? If you need further assistance after reading this article, please contact the IT helpdesk via email at techsupport@baypath.edu or by phone at (413)565-1487.


This article will walk an individual through enabling mobile twinning on a Bay Path phone extension so that calls will be redirected to a personal phone.

Twinning should be used in very rare cases and will only redirect calls to your personal phone. In most cases, Twinning isn’t sufficient for individuals who have entered a hybrid work agreement. If you’d like to make calls without exposing your personal cell phone number, there are better options available. Please submit a ticket to techsupport@baypath.edu and we will be more than happy to assist you.

Turning Twinning On:

If you do not have a Twinning button, please email techsupport@baypath.edu.

  1. Press the Twinning button on your phone. 

  2. Select Destination and press Edit.

  3. Enter the number you want to twin to and press Select.

  4. Navigate to the Twinning line and press On.

  5. Press Save.

  6. You will see a light next to the Twinning button on your phone to indicate that twinning has been turned on.

Turning Twinning Off:

  1. Navigate to the Twinning line on your desk phone.

  2. Press OK or Select.

  3. The light next to the Twinning button will turn off, indicating that twinning has been turned off.

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