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How to Set Up Your Voicemail

Need Additional Help? If you need further assistance after reading this article, please contact the IT helpdesk via email at techsupport@baypath.edu or by phone at (413)565-1487.


  1. Dial *17 from a desk phone. This will call into the voicemail system. You may also call 413-565-1750 to retrieve messages.

  2. Enter your extension followed by the '#' symbol. The default password is 11393.

  3. The system will ask you to create a 6-digit passcode and record your name.

  4. A system greeting including your name will be used by default. Press 3 to record a personal greeting.

  5. Follow the prompts to record a personal greeting. You must press # to save and 1 to activate the greeting.

Your voicemail password must be 6 digits. This cannot be consecutive (example: 123456), repeating (example: 111111), or include your extension (example: 14871487).

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